We partner with various logistics providers to deliver parcels to your local port. Depending on your country, final delivery may be handled by DHL, FedEx, or other reliable carriers.

We ship parcels globally, ensuring most destinations are covered. In rare cases where remote areas require additional shipping charges, we will contact you via email to discuss options.

Shipping is free for all orders, regardless of size or value.

Typically, delivery takes between 8 to 15 working days. After placing your order, we prepare and dispatch your parcel within 5 to 12 working days. Once picked up by our logistics partners, your package is transferred to your country’s processing center for final delivery by the local post office.

Once your package is dispatched, we mark your order as shipped and email you the tracking number. You can track your parcel using platforms like 17TRACK or similar online services. If these platforms do not provide updated information, feel free to contact us for the latest updates.

For wholesale or bulk order inquiries, please contact us at help@mocerra.com. We offer personalized service and competitive pricing for large quantity purchases.

If you receive an incorrect product, please photograph it immediately and contact our customer service team. We will swiftly arrange for a replacement shipment or issue a refund as needed.

If your order includes minifigures and you encounter quality issues, we offer a partial refund. For block sets, we provide a free replacement service. Please reach out to our customer service for assistance in resolving any concerns.